Question 1

Information We Collect

Accepted Answer

We may collect personal information that you voluntarily provide to us when you register on the website, make a purchase, subscribe to our newsletter, or fill out a form. This information may include your name, email address, phone number, and any other details you provide.

We also collect non-personal information, such as your browser type, IP address, and the pages you visit on our website, to help us improve our services and enhance your experience.

Question 2

How We Use Your Information

Accepted Answer

We may use the information we collect from you in the following ways:
To personalize your experience and respond to your individual needs
To improve our website and services
To send periodic emails regarding your order or other products and services
To administer a contest, promotion, survey, or other site features

Question 3

How We Protect Your Information

Accepted Answer

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

Question 4

Sharing Your Information

Accepted Answer

We do not sell, trade, or otherwise transfer your personal information to outside parties except when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Question 5

Third-Party Links

Accepted Answer

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Question 6

Cookies

Accepted Answer

Our website may use "cookies" to enhance user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.

Question 7

Changes to This Privacy Policy

Accepted Answer

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page. Your continued use of the website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Question 8

What are OSFI’s portfolio limits on highly-indebted borrowing?

Accepted Answer

What it is: A rule for banks’ mix of mortgages—not a hard cap on any one borrower.

Who counts as “highly-indebted”: Files where the loan-to-income (LTI) ratio is over 4.5× (mortgage amount is more than 4.5 times the household’s gross annual income).
What’s limited: Each federally regulated lender can only let up to a set percentage of its new, uninsured mortgages be above 4.5× income. The exact % is set for each lender.
Who’s in scope: Uninsured mortgages at federally regulated lenders. Insured mortgages are generally not included.
Why it exists: To reduce system-wide risk from very large mortgages relative to income.
Quick example:
 If a lender’s limit is 15%, no more than 15% of its new, uninsured mortgages this quarter can have LTI > 4.5×. That might make approvals or pricing tougher for some high-LTI applicants—but it’s not an automatic decline for any one person.
What it means for you:
 If your LTI is near or above 4.5×, you may need to: increase your down payment, add income (e.g., co-borrower or rental), pay down debts, or consider an insured option (if eligible).

Frequently asked questions